Refund Policy

15-Day Money Back Guarantee

You may return any item in its original condition for a full refund within 15 days of receipt, excluding shipping charges. Refunds typically take 3 to 5 business days to process, and the credit usually appears on your account within 2 to 3 business days.

Return and Cancellation Policy

To return or cancel an order, contact our customer service desk at (888) 338-2540.

All returns and cancellations require prior authorization and are subject to a 30 percent restocking fee.

Returned items should be sent to:

76 Imperial Dr F, Evanston, WY 82930, USA

Shipping charges may apply unless the return is due to our error or the order is cancelled before shipment. Prior authorization is required before returning any item.

Please contact a customer service representative to obtain a Return Merchandise Authorization by calling (888) 338-2540, press 2 for Returns, and provide your 5-digit order number.

Replacement Policy

If you receive a defective part, we will replace it. Our policy requires that the original part be returned using the provided shipping label. The cost of shipping for both the original and replacement parts is borne by the shipper.

If the original part is not returned within 15 days of the replacement delivery date, your credit card may be charged for the cost of the original part, excluding the initial shipping cost.

For questions about returning a part, contact your personal sales representative or our customer service team at (888) 338-2540, press 2 for Returns, or email partscentralus@gmail.com.

Warranty Policy

We provide standard warranties on engines, transmissions, and other major auto parts to ensure peace of mind.

Standard Warranty: 90 days from delivery
Extended Warranty: 6 months for $250, 1 year for $450

The warranty covers defects in workmanship and materials under normal use. It does not cover wear parts or accessories that may need replacement before installation. These commonly include nuts, bolts, links, seals, bushings, ball joints, brackets, bezels, wiring, cables, sensors, and similar items. Pressed-in parts like ball joints may be covered under warranty.

Please note that color cannot be guaranteed on any part sold. Repainting, refinishing, or reupholstering may be necessary to achieve a proper color match.

Customer Service

If you need assistance with returns, replacements, or warranty claims, contact our team:

Phone: (888) 338-2540

Email: partscentralus@gmail.com

Operating Hours: Monday to Friday, 8:00 am to 6:00 pm EST